As the return process is complicated and trouble some, it is our policy to check the bags numerous times and send send pre-shipping photos before shipping them to customers. We guarantee the quality of our goods and this is done to reduce the percentage of returns.
You may return or exchange only new, unopened items within 30 days of delivery for a full refund. We support exchange if the return is a result of our error (you received an incorrect or defective item, etc.). For also offer unlimited repairs for any merchandise you purchase from us.
Buyer must pay return shipping and some items subject to 25% restocking fee for returns. Items you wish to return must be in unworn, unused condition same as received with original accessories otherwise item will be ineligible for exchange.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.